Refund policy

At Velorie Beauty, we want you to be happy with your purchase. Because our products are made-to-order and shipped directly from our fulfillment partner, we handle returns and refunds on a case-by-case basis.

Please read this policy carefully to understand how returns, exchanges, and refunds are processed.

Returns

All returns must be approved by Velorie Beauty before sending any items back.
Items must be unused, in original condition, and in original packaging to qualify for a return.
Returns not approved in advance will not be accepted.

How to Request a Return

Email support@veloriebeauty.com with:
- Your order number
- Reason for the return
- Photos of the item, if relevant
Our team will review your request and provide instructions for approved returns.

Exchanges

Exchanges are handled on a case-by-case basis.
If you wish to exchange a product, please include the details in your return request email.
Approved exchanges will be processed once the original item is received and inspected.

Refunds

Refunds are issued only for approved returns.
Once your return is received and inspected, we will notify you of the approval or rejection.
Refunds are processed to the original payment method within 5–10 business days after approval.

Non-Refundable Situations

We cannot issue refunds for:

Incorrect or incomplete shipping addresses entered at checkout
Failed delivery attempts or abandoned packages
Items returned without prior authorization
Cosmetic issues that are minor, such as packaging dents or light product dusting

Damaged or Defective Products

If your product arrives damaged or defective:

Email support@veloriebeauty.com within 7 days of delivery.
Include clear photos or videos of:
- The damaged product
- The packaging (before opening, if possible)

Velorie Beauty will review the claim and determine whether a replacement or refund is appropriate.

Contact Us

For all return or refund inquiries:

Velorie Beauty
📧 support@veloriebeauty.com